Versa Lite won't sync

[Sb2bowl]

Fitbit Versa Lite randomly syncs, or won't sync. Currently, it is next to me, and my phone. Have turned off/on bluetooth, have turned off/on cell phone, powered VL on and off. Uninstalled from Fitbit app. Now it won't find the device, and won't connect.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Sb2bowl, thanks for stopping by and for the details provided in your post about the syncing difficulties you've been having with your Versa Lite. I appreciate your efforts in troubleshooting this issue prior to posting here. I'll be glad to help you. 

Have you checked is your Versa Lite is still paired to your Fitbit account? To see when was the last time sync or if your Versa is paired, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

I'm looking forward to your response, keep me posted. 

[Sb2bowl]

Hey Marre,

right now, my VL isn’t paired to my account. As part of the troubleshooting efforts, I deleted it and tried to pair it again. That was 24 hours ago, and it still won’t pair.

I’ve gone through the process of turning my phone off/on, same with the VL. Same with blue tooth, but to no avail. Have plugged in the VL, had it sitting next to my phone to pair/sync - without any luck.

It worked (synced) once in the morning yesterday, and again randomly around noon. That was the last time.

Honestly, at this point - I am frustrated and wondering if I want to keep tinkering with it.

Any suggestions would be helpful, but I feel like they will be pointless - I continue to have to reset/resync/restart my device just to pair with the app.

sb2bowl

[MarreFitbit]

Hi there @Sb2bowl, thanks for getting back and for the update. I totally understand where your concern is coming from. 

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 🙂

[Sb2bowl]

Marre-

thank you. I appreciate your efforts. 

[MarreFitbit]

Hey @Sb2bowl, you're very welcome. 🙂 I'll be around if there's anything else I may do for you in the meantime.