Versa Lite won't turn on

[ShareeT]

Hi my versa has just completely stopped  and wont charge... just died.

Ir was purchased 13 months ago.

Help please

Moderator Edit: Clarified subject

[Guy_]

Best to check what is wrong

To see what's happening with the charge

Connect the charge cable to the watch and plug it into a PC USB port

The PC should announce a connected device with a sound, it means its connected and charging

[if there is no sound, either the volume on the PC is low, or off, or the watch is not properly connected to the charger or has a fault]

if PC then announces a disconnected device with another sound, it means the watch battery is either flat or the watch is dead

anyway wait 10 minutes [for battery to get to 5%] 

if the watch or battery is not dead it will announce device connected again

[the watch may also wake up]

if after an hour there is nothing on the watch face

try starting it by pressing a button for a few seconds and waiting for the logo to appear or restarting with the buttons

if nothing comes on the screen, either there is a screen or button fault or the watch is dead  - but wait

Check the button start procedure, to make that the button clicks

[Clem7]

Mine died last night but it was charged at 75%.  I can't tell if it charged. The screen is black.  And it won't sync on the app.  I too got mine exactly 12 months ago.  It was for my birthday last year and today is my birthday.  

[Guy_]

@Clem7  I doubt you want to start testing it today.

Though the procedure above will give a good idea of the problem, if its flat, it the screen is faulty, if its dead etc.

[ssyipa]

Mine died on On 27, battery suddenly dropped to 0% the night before was 70% more. Tried clean the charger pin, charged for serval hours, passed buttons for factory setting still nothing on screen. 

[Guy_]

@ssyipa 

Probably best to contact Fitbit Support directly in case they may be able to help you.