help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2019 21:03 - last edited on ‎08-16-2019 14:25 by Fitbit Moderator

‎08-15-2019 21:03 - last edited on ‎08-16-2019 14:25 by Fitbit Moderator

I brought my Fitbit Versa Lite four  months ago and it's stopped working. I brought 3 new charger to see if that was the problem, but it wasn't. My Versa shows a black screen, then it just lights up, and then vibrates nothing else after that.I tried to reset my Versa, but no luck. Can someone please help me?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
3 REPLIES 3

‎08-16-2019 14:30

‎08-16-2019 14:30

Welcome to the Community Forums @mizladyt27. Thanks for troubleshooting your Versa Lite prior to contacting us. 

 

Since none of the steps you tried have worked, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. Man Wink

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-16-2019 16:50

In response to MarreFitbit

‎08-16-2019 16:50

Thank You

Sent from Yahoo Mail on Android
Best Answer
0 Votes

‎01-31-2020 14:53

‎01-31-2020 14:53

my daughter bought me a versa lite for my birthday in august and it stopped working two days ago, I did a factory reset and that didn't help, all I get is a blank screen, I put it on the charger for several hours and when I tried to get it to start all I got was a battery symbol that said 0% charge

Best Answer
0 Votes