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Versa Lite won't turn on

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‎06-10-2020 05:36 - last edited on ‎06-13-2020 06:51 by Fitbit Moderator

‎06-10-2020 05:36 - last edited on ‎06-13-2020 06:51 by Fitbit Moderator

I bought this Dec 2 thru Amazon Prime

Have had no issues until this last weekend

It just went black. I put it in charger thinking no charge overnight.

Nothing.

Without a screen or power you cannot do anything with it.

I really love the product and have been very careful with it charging regularly.

Please advise I have not had it 6mos

 

 

Moderator edit: updated subject for clarity

 

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‎06-13-2020 06:50

‎06-13-2020 06:50

Hi @cindydm, welcome to our Fitbit Community! I'm sorry to hear that your Versa Lite won't turn on even though you have tried to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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