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Versa Lite won't update

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‎06-17-2020 15:21 - last edited on ‎06-25-2020 14:02 by Fitbit Moderator

‎06-17-2020 15:21 - last edited on ‎06-25-2020 14:02 by Fitbit Moderator

My versa lite is saying it is up date on 38.33.1.30 and I'm wondering if this is why it stops syncing.

 

I cant find a way to push through the up dated firmware.  I have tried on both iPhone and Windows 10 - plugged into the computer.  When I go to help and check for updates, it tells me it is up to date.

 

Any suggestions?

 

Moderator Edit: Clarified subject

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‎06-25-2020 14:21 - edited ‎03-03-2024 09:32

‎06-25-2020 14:21 - edited ‎03-03-2024 09:32

Hi there @walkerholic041, welcome to the Community Forums. Thanks for the details provided in your post about the firmware version that is not updating on your Versa Lite. I appreciate you've taken the time to troubleshoot your watch prior to posting here. 

Leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. To check that all-day sync is turned on: In the Fitbit app, tap the Today tab > your profile picture > your device image > confirm All-Day Sync is on.

You can also check: Why can't I update my Fitbit device?

I'll be around if there's anything else I may do for you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-25-2020 14:21 - edited ‎03-03-2024 09:32

‎06-25-2020 14:21 - edited ‎03-03-2024 09:32

Hi there @walkerholic041, welcome to the Community Forums. Thanks for the details provided in your post about the firmware version that is not updating on your Versa Lite. I appreciate you've taken the time to troubleshoot your watch prior to posting here. 

Leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. To check that all-day sync is turned on: In the Fitbit app, tap the Today tab > your profile picture > your device image > confirm All-Day Sync is on.

You can also check: Why can't I update my Fitbit device?

I'll be around if there's anything else I may do for you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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