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Versa Lite won't update

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‎02-02-2021 13:48 - last edited on ‎02-03-2021 13:43 by Fitbit Moderator

‎02-02-2021 13:48 - last edited on ‎02-03-2021 13:43 by Fitbit Moderator

Why I'm I getting the fitbit symbols not doing anything else... Saying need update when it is on current update 

 

Moderator Edit: Clarified subject

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‎02-03-2021 13:44

In response to Guy_

‎02-03-2021 13:44

Hello @Amanda.spencer8, welcome to the Community Forums. 

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which phone are you using with your Versa Lite? Which symbols is your device displaying? I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Looking forward to your reply.

View best answer in original post

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2 REPLIES 2

‎02-03-2021 02:29

‎02-03-2021 02:29

Just to be sure, lets check your current status

 

What phone do you have?

 

What is your app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

 

And what is your watch version?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

Author | ch, passion for improvement.

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‎02-03-2021 13:44

In response to Guy_

‎02-03-2021 13:44

Hello @Amanda.spencer8, welcome to the Community Forums. 

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which phone are you using with your Versa Lite? Which symbols is your device displaying? I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Looking forward to your reply.

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