Versa Lite won't update

[Alinat21]

Hi i got the versa lite yesterday and let the device update overnight. Woke up and its still not updated and stuck at 15% so i shut off and reset the device undownloaded fitbit and re did the set up is now will go to 3% and jump back down to 1%. What do I do? I'm about to take this thing back . 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Alinat21.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with updating your new Versa Lite. Thank you for your efforts, I totally understand how you are feeling. I recommend following the steps from this help article: Why can't I update my Fitbit device?

Please keep me posted, I'll be around. 

[Alinat21]

I ended up taking the device back ... Bit now yhe replacment keeps saying
its not connected

[LiliyaFitbit]

Hi @Alinat21, thank you for your reply. 

Thank you for sharing that you took the device back, but experience connection difficulties with the replacement. If you have set up the watch already and experience issues with syncing, please check this help article with useful information: Why won't my Fitbit device sync?

If the issue is with the connection to Wi-Fi, please find the instructions here. 

Let me know how it goes.