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Versa Lite won't update

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‎04-24-2020 13:30 - last edited on ‎06-19-2020 17:04 by Fitbit Moderator

‎04-24-2020 13:30 - last edited on ‎06-19-2020 17:04 by Fitbit Moderator

Since I’ve attempted to update the new firmware my Fitbit app on my phone will not complete the update. I’ve tried multiple times on my phone and my husband’s. As of now my Versa lite is useless, the screen just keeps scrolling notifying me to “Download the Fitbit app” please help. I’ve only bought it in December 😐

 

 

 

Moderator Edit: Clarified subject

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‎06-19-2020 17:11 - edited ‎06-11-2024 09:15

‎06-19-2020 17:11 - edited ‎06-11-2024 09:15

Hi there @Dezblondi, welcome to the Community Forums. Thanks for the details provided about your Versa Lite's behavior when you try to update the firmware version and for trying the update with your husband's phone.

I've seen that you contacted our Support Team after posting here and they were able to get you back on track. 🙂

Let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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