Versa Lite

[Kimni3]

If you have a Motorola g(7) phone, the versa lite will not work correctly.  I purchased the Versa Lite 3 weeks ago.  It worked fine until this last weekend when I received a data sync error.  I contacted customer service yesterday and they worked with me to try to get it corrected.  It still wasn't working today so I contacted customer service again today only to be told my phone wasn't compatible.  I had a fitbit HR 2 which worked fine with my phone.  No where on the box, or the product information in the box, did it indicate it wouldn't be compatible.  Very disappointing.

[Rich_Laue]

What do you mean by "won't work correctly" can you explain? Is it the whole tracker or just a function. 

[Kimni3]

The whole tracker won't work. There is a data sync error. Despite working
with customer service over the course of several days and troubleshooting,
I was informed today that it wasn't compatible with my phone. I've also
tried to update the tracker multiple times, and the sync fails.

[Thelmac]

Updating your watch is the worst mistake. It will never work after that. I hope fitbit can do something about it because it ridiculous how is not so smart watch after all.

[Kimni3]

They told me to get a new phone. I'm going to return the Fitbit instead.

[Rich_Laue]

Did you search the forums for your phone model?