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Versa: No app gallery connected

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‎03-07-2021 08:18 - last edited on ‎03-08-2021 17:57 by Fitbit Moderator

‎03-07-2021 08:18 - last edited on ‎03-08-2021 17:57 by Fitbit Moderator

So I recently got a fitbit versa classic for my birthday. I want to change the clock face on it but when I try to my.phone always says no app gallery connected to device. I've done all the troubleshoot uninstall reinstall app . I have galaxy s9 . Thanks for any input 

 

Moderator Edit: Clarified subject

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‎03-08-2021 18:00 - last edited on ‎03-13-2025 08:27 by Fitbit Moderator

‎03-08-2021 18:00 - last edited on ‎03-13-2025 08:27 by Fitbit Moderator

Hi @Cheeze541, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this situation, can you please let me know when was the first time you experienced this issue and how many times since then? Can you please share with me a screenshot of the error message you receive at the moment you try to open the app gallery?

Looking forward to your reply. 

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‎03-08-2021 18:04

In response to RicardoFitbit

‎03-08-2021 18:04

Ever since I got it. Anytime I try to download a clockface for my versa it comes up everytime on the bottom of my screen on my phone .


Sent from my Verizon, Samsung Galaxy smartphone
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