Versa Not Setting Up

[MommyofMinis]

I just got my Versa. I have tried over 20 times to set up my Versa. The screen on my Versa watch is just stuck on the "To Get started......" and my app keeps saying updating but not doing anything. Literally NOTHING is connecting. My Versa can't see my wifi, won't connect to anything. It's just a paperweight already. What do I do? I have uninstalled, reinstalled, checked my phone software (its updated), checked my app (updated), I can't figure out the problem! I had an Alta before ZERO issues, my husband has the Charge ZERO issues, why is this one so bad???? Help!!!

[Allietag]

I am having the same issue. I have the app updated an ready to go. My daughter also got a Versa...she had to take it to work with her today and install on their faster internet.

[lizzygreen]

Can't get Versa to set up/function. Each of my techie children tried as well. Ugh

[Rich_Laue]

First question, setting under a Fitbit requires a phone or computer, may I ask whattype of device it's being used to setup up.

When it comes to the setup process

. The app needs to detect the Versa

The app should send a coffee to the versa.

The user inputs the code into the app.

The app should acknowledge and confirm the tracker to your account.

You should then go into the wifi setup, or press skip and setup wifi later.

If the wifi sets up, that is fine and go for it.

Now the firmware will need to be installed. If it fails through wifi, try again through Bluetooth.

If this fails, kill the Fitbit app and try again without seeing up the wifi and go straight to updating the firmware through Bluetooth 

If it fails please let us know the device being used to setup the Versa and the step of failure with any error messages.

Thank you.

[bunchofweirdos]

can't get mine to work whatsoever.  so stupid. my charge HR 2 worked instantly

[Rich_Laue]

@bunchofweirdos what type of phone or computer after you setting up your Versa with?

At what point of the setup does it fail?

Do you get any error codes?

What would the error code be?

[Allietag]

I am using the app on my phone. 
Sent from Yahoo Mail on Android

[Rich_Laue]

With hinders of Android phone models is you Android phone on the tested list or not?

[bunchofweirdos]

I am using my iPhone 6. I get to the screen where you enter the code and nothing happens after that. I’ve let it load for 45 minutes and still can’t get it to work. 

[bunchofweirdos]

Well I finally got past the code screen. Now it’s updating the versa. But won’t get past 8% 

[Allietag]

Mine is a Samsung Galaxy S8+... after 2 hours my daughter (who has the same phone) finally got hers set up. I have had mine trying to update (or hook up or whatever it is it is initially doing) for about an hour. Red dot has not moved.

[MommyofMinis]

As I said, I did all of this- the OBVIOUS SETUP INSTRUCTIONS! I am using my
Galaxy S8 as well to setup my Versa.

[MommyofMinis]

Mine is the Galaxy S7, it doesn't do anything from my Versa. The phone says
its setting up but then 2 hrs later says "Update Failed" meanwhile the
Versa itself has stayed on the startup screen thing. I have no clue what
else to try....

[MommyofMinis]

It "updated" for 8 hours straight- then of course "Update Failed". I checked the list & my phone was not on there (Samsung Galaxy S7 Active). So it should work. It worked with my other fitbit but of course not the one I was excited about & spent almost $200 on. This thing is ridiculous. I will return it as soon as I get back home. Because apparently there is no solution to my problem. 

[bunchofweirdos]

Can’t update. Won’t stay connected to WiFi whatsoever 

[bunchofweirdos]

That sucks!!

[Diamond1868]

I spent 2 days, talk with customer service twice and they sent me a new watch.  Yesterday it arrived, and still doing same thing.  It will connect to bt, wi-fi, and then spends 8 hrs in step 1 of 3 connecting, the updat failed notice.  I have a galaxy J3 with both phone and versa plugged to my laptop.  So this morning, I started at beginning with my husbands phone, LG6 with Versa plugged to my laptop.  Went there and is connected to both BT and wi-fi but just spinning in the "setting up versa step 1 of 3 connecting " screen.  What do I need to do to get this to work?  

[Rich_Laue]

Hello @Diamond1868 what do you mean by it will connect to the Bluetooth?

This must be done through the App.

When the update fails, have you tried the Bluetooth option?

I ended up seeing up the Charge 3 again, this time I skipped the wifi setup and went straight to the update which then worked.

If the bar doesn't increase in 10 minutes please kill the Fitbit app, and restart the update.

[Rosebud69]

Got my new Versa directly from Fitbit yesterday and I have been doing the correct setup procedure and getting to the same place as you, step 1 connecting...........2 hours, 4 hours, 8 hours. 

I've done this about 6 times and I'm burned out. I'm going to waste some more time tomorrow and call customer support so they can tell me to do the same things over again. I have Hughes Net satellite internet and it may just be slow enough to stall the setup. I may try a neighbor's faster internet. Although my wife got a Charge 3 at the same time and it setup fine after a few tries.