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Versa Not Updating

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‎04-11-2019 05:20 - last edited on ‎04-12-2019 06:46 by Fitbit Moderator

‎04-11-2019 05:20 - last edited on ‎04-12-2019 06:46 by Fitbit Moderator

Hi my fitbit versa tells me there is an update and when I try to update it just loads for along time then tells me there was a problem.  Any help would be appreciated    

 

 

Moderator edit: Clarified subject & Labels

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‎04-12-2019 06:44

‎04-12-2019 06:44

Hello @Somers.

 

Thanks for bringing this up and letting us know that the update is not working.

 

I will be moving this thread to the Versa board as I think it is better suited for this thread.

 

In the meantime I'd like to recommend that you try to follow the steps listed in this help article. They should definitely help in getting it to work properly.

 

Let me know if there are any further questions.

Lanuza | Community Moderator

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