screen blackout today

[cowgirlwalker]

My screen went black today and will not sync to app. I uninstalled app and tried reinstalling and it cannot find the versa to sync to

[mrsmaggie]

My screen did too! 😱 At about the same time 😭

[Reggiefit]

• Mine dI’d too but earlier in the day.  It was 100% charged when I put it on this morning????

[Kristie23]

Mine did too! Restarted and so far so good! Fingers crossed! 

[mrsmaggie]

Mine is dead...i was still under warranty and im getting a replacement.  Hope you are too! Good luck 🙂Sent via the Samsung Galaxy Note8, an AT&T 5G Evolution capable smartphone

[mrsmaggie]

Mine is plain dead...still under warranty getting a replacement.  Yes finger crossed hope yours stays good 🙂Sent via the Samsung Galaxy Note8, an AT&T 5G Evolution capable smartphone

[Jogger1000]

Mine did too. No reason. Did restart which worked briefly then died. Should be under warranty as only got at Christmas

[cowgirlwalker]

I uninstalled app and tried to reinstall and will not sync. How did you do about getting a new watch under warranty mine is less than a year old?

[SteveH]

The first step in a warranty claim is to contact customer support via: contact.fitbit.com 

[mrsmaggie]

Hi, after a moment of panic i did. Thank you. Tbey were very helpful

[mrsmaggie]

I went to fitbit.com and used "chat".  After trying a few things they suggested and still not working, i too was under warranty.  Good luck