Versa Overheats While Charging

[Vonam]

I places my versa on the charger last night and this Morning it was dead and very hot to touch.

I have only had it for 3 months. I hope that I wont have to replace it. Should o continue to try to charge it.

[SunsetRunner]

Hi, nope do not further charge it and take it out of your charger asap. Overheating is very dangerous. I would advice you to contact Customer Support directly about this issue, cause this seems a hardware problem with your battery. 

[Vonam]

Thank you so much.

[JuanJoFitbit]

@Vonam Welcome to our Fitbit Community! Regarding your Fitbit Versa, which gets hot when charging it,

I was able to get in touch with our Support team and was told that they assisted you via email.

Was a solution provided?

Thank you for your help @SunsetRunner!

Looking forward to your response! 

[Vonam]

Help, I spoke with customer service on 5/09/2019. Unfortunately,  I am still waiting on my replacement to arrive.. it has now been a week 9 days since I was promised a replacement.

Yes, I spoke to customer service the same day. Unfortunately,  I am still waiting on my replacement.

Moderator edit: merged reply

[JuanJoFitbit]

@Vonam I totally understand how you feel about the shipping time of your replacement unit. I was told that our team is actively working so the replacement can be delivered soon.

I really appreciate your patience and time with this.

[Vonam]

Hello,

I am still waiting on my replacement fitbit. This coming Sunday June 9th
will be 31 days since I was told that my Fitbit would be replaced.



Kind Regards,
JeVona Maniex, MBA-HRM

[JuanJoFitbit]

@Vonam I'm sorry to hear that you haven't received your replacement unit. I totally understand your frustration.

Our Support team advised me that is working and will resolve this issue soon so you can receive your replacement unit soon.

[Vonam]

Hello Juan,

Can you assist me in getting a return label. CS claims that it was sent May 9th but I never received it.

I have asked 4 times since yesterday to get another label and I have not received one yet.

Thank you so much.

[JuanJoFitbit]

@Vonam I'm sorry for the late response! I spoke to our Customer Service department and told me that they took care of your case.

Did you receive their email with the follow up instructions?

[Vonam]

Thank you JuanJo, yes, I recieved the label and put the pebble and the charger in the mail this morning. 

[JuanJoFitbit]

@Vonam that's great news! I'm glad to hear that you put the watch in the mail in order to follow up with the process.

I'd like to invite you to visit our Discussions board, where you can share  your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 

[Christanichols]

This just happened to mine last night. This isn't the first problem I've had with a versa watch. Iv had my watch while and i've gotten it replaced once when the screen separated from the base the replacement I have now isn't even a year old. Idk what to do at this point.

[Vonam]

I decided to get rid of Fitbit all together and went to the Samsung Galaxy
watch. The cost is worth it in the end. I had gone through 3 Fitbit in a
matter of 5 years which cost me $350 plus. The Galaxy watch was less than
$240

[Cmlkiwi]

Hi, I have run into the same problem. Wondering what email i can use for the support team. Can you help?