help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa SE not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2019 06:51 - last edited on ‎09-18-2019 06:27 by Fitbit Moderator

‎09-17-2019 06:51 - last edited on ‎09-18-2019 06:27 by Fitbit Moderator

Hello everyone, I'm currently having issues with my less than a year old versa. 

 

As of Sunday I got it off of the charging cradle, after two days of it being on there, since I was out of town and forgot it. Once I was back I took it off and put it on and all was well... Or so I thought. Apparently it died around 4 am that morning. While at work I was trying to get my notifications and that's how I found out. 

 

However now, on Tuesday, it's not charging, and not telling me that it has 0% battery any more. Is there anything I can do? 

 

I've tried resetting it, restarting it, charging it through the wall and through the PC at my desk; I'm not sure where to go from here. Any suggestions?

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-17-2019 07:30

‎09-17-2019 07:30

Hi @Caelum  let support know the steps you've taken to resolve this on your own. Get with customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-18-2019 06:26

In response to Odyssey13

‎09-18-2019 06:26

@Caelum welcome to our Fitbit Community! Regarding the battery issues that your Versa experienced, I was able to get in touch with our Support team and was told that you contacted them via chat as @Odyssey13 advised. You will receive updates from them soon.

 

Don't hesitate to get back if any question arises! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer