Versa display issues

[Elizabethsara22]

I had updated the watch like it said it needed to be and as it updated it stopped updating and got stuck in quick setting mode I  it won't turn off it won't let me access anything else I receive text messages and calls but the main screen says quick settings has anyone else had this problem with their versa I've only had it for 7 months and it's never been in water im so upset I love my versa I called customer service and they can't help me just offered me 25% off my next purchase!! I'm hoping someone can help.

Moderator edit: updated subject for clarity

[NellyG]

Hi @Elizabethsara22 Have you tried restarting the Versa several times? If that doesnt work try the Semi Factory Reset method below and see if that sorts it out.

Is it only 7 months old? Or isnit older than that? Did they say why it wasnt covered by the warranty if it IS only 7 months old?

Restart your tracker

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[JuanJoFitbit]

@Elizabethsara22 welcome to our Fitbit Community! I'm sorry to hear about the display issues that your Versa experienced. I'm also sorry to hear that your Versa it no longer under warranty. The warranty period is good for 365 days, starting from them date of first setup.

I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

Thank you for your help @NellyG.

I'll be around if any question arises.