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Versa Screen Came Off After In Ocean

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‎06-23-2019 07:22

‎06-23-2019 07:22

Hello,

 

I am currently on a beach vacation. I got into the ocean in waist deep water for less than 10 minutes, and when I got out I  noticed my screen completely detached from my watch. The inside pieces were completely exposed. I was under the impression the versa could handle this. 

 

Thanks!

Hayley

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‎06-23-2019 12:01

‎06-23-2019 12:01

Are you saying that the glass face came off? If so, I would contact support.

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‎06-24-2019 09:37 - edited ‎06-24-2019 09:38

In response to SunsetRunner

‎06-24-2019 09:37 - edited ‎06-24-2019 09:38

@HayleyB6814 welcome to our Fitbit Community! Since your Fitbit Versa screen fell off from the watch, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution.

 

You will receive an email from them soon.

 

Thank you for your help my friend @SunsetRunner.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

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