Versa Screen Scrambled, Not Working

[AdamVincent]

Screen speaks for itself. Reset buttons make no difference. It turns off and comes right back on to similar screen. I previous had a blaze that I had a lot of trouble with and then died within days of my 1 year warranty expiration. I decided to switch to Versa instead of switching brands. This may be the straw that broke the camels back. Are the new generation fitbits being made cheaply? 

 

[SunsetRunner]

Contact Customer Support.

[AdamVincent]

Yes Im waitin on hold now. Just want to share to see if others have experiences similar things. 

[SunsetRunner]

Good Luck!

[Happy_Hiker]

The same thing happened to mine. It started bringing up the lock screen and would punch in it's own numbers all crazy, kept locking me out. Then it was overlaying 2 screens at once and then it just stopped working. Contacted customer support and will have to ship it out to be fixed or replaced.

[AdamVincent · Accepted solution]

I called customer service. They tried to do a factory reset. It did not work and they sent me a label to return and they are mailing me a new tracker. 

[SunsetRunner]

I was pretty confident that, if a Factory Reset didn't work, they would be sending you a new one.

[LCôté]

Was yours in warranty?  I’ve had mine 1.5 years now and it’s doing that same thing. Did they send you a new one?