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Versa Screen Won't Turn On

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‎09-11-2019 18:42

‎09-11-2019 18:42

The screen on my Versa randomly stopped turning on.  I can tell the watch is still functioning because my steps are being tracked and the watch vibrates when I get notifications, but the screen won't turn on.  I've tried both a soft reset and a factory reset with no response.  I've only had the device about a month.  Any help would be appreciated.  Thanks.  

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‎09-12-2019 01:45

‎09-12-2019 01:45

Hi @jrmfzf I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-12-2019 08:25 - last edited on ‎03-14-2025 11:40 by Fitbit Moderator

‎09-12-2019 08:25 - last edited on ‎03-14-2025 11:40 by Fitbit Moderator

@jrmfzf It's great to see that you've visited the Fitbit Community!

Let me help you with your Versa screen not working and thank you for troubleshooting this issue. Please try changing the clock face on your device by following these instructions.

@NellyG thank you for your help here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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