Notifications - Huawei P20 Pro & Versa Limited Edition

[Kaye0788]

For the last 9 months or so, notifications will NOT appear on my watch. I have tried every troubleshooting method posted.  Doing a factory reset worked for approximately 3 notifications, once I cleared them it no longer worked, this is super frustrating because I ordered this specific watch for:
1. the payment option (which also doesn't support any main banks in Canada) and
2. The ability to receive notifications and send responses -- this worked before...why is it no longer working? 

[AlvaroFitbit]

@Kaye0788 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your notifications and thank you for troubleshooting this issue. Have you updated your device to Android 9? If this is the case did the issues started after this? Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

Still you can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[Lufalulz]

I have a Huawei P20 Lite (which is not the same phone, but then again), and have found that in order for the notifications to work the Fitbit app has to constantly be running in the background. This means that when you check the apps that are currently open on your phone, the Fitbit app should always be there.

As soon as I close the Fitbit app (even though Fitbit Notification Service should be running), notifications stop coming through.

[Kaye0788]

Unfortunately does not work for me 😞