Versa Screen fading.

[KJenks90]

I’m having issues with my Fitbit Versa. This happened a couple

months ago and I thought that it had resolved itself. The screen will fade in and out and then only show lines of color as well as half of the icons. When it does work it will start to become unresponsive and fade out. I have master reset the device and did quick resets with the device itself. I have multiple pictures and I am becoming very frustrated with the device, I haven’t even owned this Versa for a year. 

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi, two suggestions:

1. If you're using a Third Party Clock face, change it to one developed by Fitbit itself and restart your Versa. If you're using a Fitbit Face:

2. Restart your Versa 4-6 times in a row by pressing and holding the left and right lower buttons together untill you see after each restart the Fitbit logo and release the butoons. This will reset the internal system of your Versa. 

[KJenks90]

Thank you for the suggestion, at this point the fitbit is no longer responding and it now has a black screen. It is also not charging our keeping track of stats. I'm assuming at this point that the Versa is completely dead. 

[SunsetRunner]

Hi, contact Customer Support and ask for a battery test. 

[KJenks90]

Thank you, I spoke with customer support and they are replacing my device under warranty. Thank you for the help.

[MarcoGFitbit]

Hello @KJenks90 I hope you're doing well, thanks for taking the time to reply. I appreciate your help @SunsetRunner, it's always nice to see you around. 

@KJenks90 I appreciate you have come back and updated your post to let us know our Support Team will be replacing your Versa, I'm very glad. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!