Versa Setup issues

[Lacreasha]

I still can not set up my versa and I was told they are still having some problems...I can get to the set up and the 4 digit and then it goes back to the setup a device...I have been talking to support and still nothing I have trouble shooting and nothing and I am getting mad I asked if they wanted me to send it back and they say no to just wait how long tho so with them saying it's fixed its not

Moderator edit: updated subject for clarity and edited title for clarity

[HeydyF]

Hey @Lacreasha, it is great to see you around more often!  Our team has rolled out a fix and all Fitbit Versa and Fitbit Ionic users should now be able to use their devices normally. Since you have not specified the troubleshooting done, I'd like you to review the following links to solve these inconveniences and setup your Versa. 

• Why can't I set up my Fitbit device?
• Why won't my Fitbit device sync?

Let me know how it goes! 

[Stiller013]

I am having the same problem. My Versa will not connect with my phone. I have tried all the problem solving that has been advised and did other things that were mentioned on here. I have mailed one back already. Very frustrated with this versa.

[queenslayerb]

This is the second defective versa device I have had. I just got the replacement today and it refuses to connect.  It searches, says it found it, then tells me to try again. 

[Jena1979]

I am having these same issues! I never had issues setting up a Fitbit. I really wanted a versa bit my alta hr is much less of a headache.

[queenslayerb]

They had me completely reset my versa a couple days ago. So far it is still
syncing but I am watching it and keeping in touch with them since my last
request was closed after 12 hrs with no resolution.
Odds are it will start acting up again

[Jena1979]

Makes me think I need to just stick with my alta hr.

[AlejandraFitbit]

Hi @queenslayerb, @Stiller013 and @Jena1979, it's great to see you here.

Thanks for your patience while our team worked to resolve this issue. The setup process should now be working normally, and you can follow the instructions here to pair a device to your account.

If you continue to encounter any difficulty with setup, please let us know. 

[SunsetRunner]

I try to setup my  Versa .the app on  Nokia finds it but does not connect. I have rebooted phone, done everything 20 times like said in the instructions: all failed!

This is the third time it does not sync and o had to restart the setup procedure

Moderator Edit: Format.

[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's nice to have you on board. 

I appreciate your participation in the Forums and for letting us know you already have tried the troubleshooting steps provided earlier. At this moment I would like to gather some information from you so we can check this further:

1. Nokia phone model you're currently using. 
2. App version currently installed on your phone (go to Account > Help to get it)
3. Error message you're getting when trying to set up your Versa. 
4. Windows OS version currently running on your phone. 

Additionally, I would like to suggest you try to set up the Versa using a different mobile device and let us know if you're able to set it up. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Glenjohn]

I am also having problems with the Versa and find it very frustrating that my Surge was much more reliable. I really like Fitbit and have been happy up to purchasing the Versa. I would like to stay loyal to the brand but they are trying my patience. I just want a device that works with my phone and a laptop. they got this right with the Surge how can it be so wrong with the Versa?  

[Timntara007]

The article you attached is to help with the Fitbit Ace not the Versa.  I am having the same issue and this article was not helpful.

[DM58]

I tried to reset my Versa and it stopped syncing but the refuses to find the device and I've run all the suggestions multiple times, Totally fed up with this garbage watch and app.

[SunsetRunner]

I have been having the same problems setting up my Fitbit Versa. When I go through the set up process I can get as far as entering the 4 digit code then the app just goes back to the settings screen where I started (I have a Samsung Galaxy J6).

I have spent 2 hours trying all of the trouble shooting tips online such as turning bluetooth on/off, uninstalling and reinstalling the app, restarting my phone, and resetting the versa. I also tried setting up the Fitbit Versa using my laptop on Windows 10 instead. A similar thing happens, but after entering the 4 digit code my computer came up with the error message "Trouble connecting to fitbit.com"

I also spent 20 minutes on the phone to the Fitbit customer support running through these same trouble shooting tips and trying again on both the app on my phone and on my laptop. I still can not set up the device and customer services rep on the phone suggested I return my Fitbit Versa to the store I bought it from.

Any suggestions or help would be appreciated. It sounds like a lot of people are having similar issues.

[haskins23]

Join the club!!!

[AlejandraFitbit]

Hello all, I hope you are doing fine!

I appreciate all the efforts in trying to fix this issue and for the feedback provided. Keep in mind that in order to have a successful connection between your Versa and phones, they need to be compatible mobile devices.

If your phones aren't compatible, it doesn't mean that they won't work with your Fitbit but you might experience some connectivity issues. You can always try the instructions provide in the following help article: Why can't I set up my Fitbit device?.

Let me know how it goes. 

[Srburnett]

I am having trouble setting up the apps.  Once I install then, it will not allow me to login.   I’ve tried with the Spotify HR, upcoming and my agenda.   Am I doing something wrong? Suggestions?  

[MarcoGFitbit]

Hello @Srburnett, have a warm welcome to the Fitbit Community. 

I appreciate you have taken the time to let us know about this situation. Tell me, when you mention you install some apps and then you're not allowed to log in, are you referring to the Fitbit app or are you referring to some apps asking you to log in to an account? Would it be possible for you to reply to us with a screenshot of what you're able to see? That will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Srburnett]

Sent from my iPhone

[kf5gfl]

I am seeing a lot of posts regarding the same issues but not seeing any solutions.  Have tried to setup the Versa both on my Windows PC and on my Android phone.   Failure on both accounts,

On Windows PC it plain refuses to see the Versa, either using docking station or using Dongle. Just does not see device.

On phone, it lets me select the Versa and when I select setup button just keeps returning to the dashboard.  Have resinstalled app several times, created a new user acct, have restarted the device dozens of times,  Just doesnt work!  

Now what??