Versa will not sync or provide notifications

[CR_Johnson]

 how is this even possible? How can it sync and then have an issue. I've removed the device and reinstalled. I've forced stopped and nothing. I have the latest update and this is pathetic.

[SunsetRunner]

Hi @CR_Johnson , we can only try to help you when we aslo know wich Phone you're using, regards kuzibri

[CR_Johnson]

Samsung Galaxy S10

Android v10. I'm on the latest software version

[SunsetRunner]

Hi @CR_Johnson , this might be the problem "the latest version". Some users have severe problems after that, ranging from your problem to a blank screen. Try this:

1. Logout of your Fitbit account.

2. Deinstall Fitbit app

3. Restart your phone without enabling BT

4, Reinstall Fitbit app again and login

5. Manually sync Fitbit with your Versa and let Fitbit find your Versa.

6. Once found, Fitbit will say "BT is not enabled, do you allow Fitbit to enable it" and press yes.

Hope this works for you, did for me after the update, but my problem was from a different level: I use a non supported device by Fitbit, e.g. the Oppo Reno 2, nevertheless it functions flawlessly. regards kuzibri

[CR_Johnson]

Followed your directions. The device is connected to bluetooth and wi-fi. I sent a text call which went through fine. However, I've received several text messages and none of them have come to my versa device. 

Next steps or ideas?

[SunsetRunner]

Hi @CR_Johnson , IMO you can do two things now:

1. Accept the problem for the moment and wait untill Fitbit fixed the problem, or

2. A more drastic solution: a Factory Reset and setting it up to your Fitbit app all over again.

If I were you, I definitely go for option 1, regards kuzibri

[Bmbm7914]

Beyond aggravated.  It will not sync.  Uninstalled.  Removed.  Bluetooth unpair.  Restarted tons of times.  I think internal flaw with device

[jhogancr]

Part of my chat with fitbit.  They are doing nothing but making you waste time with all the suggested troubleshooting

Moderator edit: Removed personal information 

[CR_Johnson]

I work in product management (software development) and any time there is a version update on an OS platform we ALWAYS have to prepare for the update. While Fitbit acknowledges that there is an issue witj iOS 13, they seem to be doing nothing to resolve the issues with Android. From a development standpoint this is pretty bad and Fitbit as a company has had constant issues with this and I'm not sure if it will get any attention now that Google has purchased the company. 

[jhogancr]

Exactly!  

[communityuser1]

Couldnt agree more! Fitbit never does right by their customers. If there is an issue that is affecting customers and the product is not functioning as advertised due to their own updates, they need to make it TOP priority to fix the issue. It's been over a month and NOTHING. And the support reps could not care less. They keep saying its being worked on... but again it's been over a month so it clearly is not being worked on 

[CR_Johnson]

I don't blame support, they are just repeating a given set of steps that they are told to recite.

The blame falls on leadership in that they must know it is a technology issue but are doing nothing to resolve. But here's the thing, there is a balance between supporting your existing customers and gaining new ones (market share). Fitbit as a company appears to be focused on growth and not customer loyalty. Think, once they have your money, it's gone. The other part is, likely as much of a headache as their products are: most are repeat customers due to their low cost. And so, they continue to make money. However, it would be nice if they try to resolve the issues that their customers have. This would ensure repeat customers 

[jhogancr]

I know it is leaderships decision on how they handle customer support.  I have had 3 fitbits over the last few years.  I will be looking at a different brand next.  I would also hope that Google would be better at technology and that fitbit would have gotten better under their ownership.  

[Paddie8254]

Hi, I have been using fitbit since 2012 starting with the Fitbit One and have progressed up to the Versa 2.  I changed my phone from iPhone to Samsung Galaxy A80 - I have spent 3 or more days trying to find out why my Versa 2 will sync sometimes and other times not.  One thing that reassures me is that I am not the only one this is happening to.  I was chatting with one of the Support Team for about 2 or 3 hours today and still couldn't get it sorted.  I have uninstalled it and started from scratch again and when I finally got it working - I went to make a cup of coffee and the Versa 2 stated NO DEVICE FOUND - I am at my wits end here.  I also have the Aria 2 scales - just bought recently and they are working well.  Can someone - anyone get this sorted out - I have wasted hours upon hours out of my time that I will never get back.  Not good enough for the price I paid for Versa 2.  😞