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Versa Setup issues

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‎04-26-2018 03:10 - last edited on ‎08-30-2018 14:39 by Moderator Alum

‎04-26-2018 03:10 - last edited on ‎08-30-2018 14:39 by Moderator Alum

I still can not set up my versa and I was told they are still having some problems...I can get to the set up and the 4 digit and then it goes back to the setup a device...I have been talking to support and still nothing I have trouble shooting and nothing and I am getting mad I asked if they wanted me to send it back and they say no to just wait how long tho so with them saying it's fixed its not

 

 

Moderator edit: updated subject for clarity and edited title for clarity

 

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27 REPLIES 27

‎12-25-2018 14:09

In response to kf5gfl

‎12-25-2018 14:09

Im unable to set up at all I get to point of the 4 digit code entered 12 different ones it finally accepts one and for 40 mins nothing happens I can’t get further so at a complete loss done all the trouble shooting and nothing.  I have an iPhone X and it’s updated as is the Fitbit app - nothing works it’s got to be faulty so will need to return it as Xmas gift.  If fact I will just demand refund worst Fitbit I’ve ever had the luck to own for all of 3 hours 

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0 Votes

‎12-26-2018 07:49

In response to Anniemac81

‎12-26-2018 07:49

Hello @Anniemac81 and @kf5gfl, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to try the following steps in order:

 

  1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
  2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
  3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
  4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
  5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a try in case you need further assistance, and remember to refrain from using foul language, I understand you're upset but let's try to keep it civil. 

 

Have a great day. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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0 Votes

‎01-02-2019 16:00

In response to kf5gfl

‎01-02-2019 16:00

I spent 6 days doing everything that was suggested to set up my new versa. It would not set up.  Finally, right when I was ready to throw it in the trash, I cleared everything one last time, and turned Hotspot on my Samsung Note 9, and used that to connect. It actually worked. It would not connect to any wifi I tried. It SAID it did, but was cyber-lying to me. Ugh. 6 frustrating days.

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‎01-02-2019 16:02

In response to MarcoGFitbit

‎01-02-2019 16:02

I will tell you right now, that none of that works. Turn on Hotspot on your phone, and Bluetooth, and use your hotspot, not any other wifi. That was all that would work after 6 days of frustration. 

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‎01-03-2019 15:19

In response to Zardmom

‎01-03-2019 15:19

Tried this with my iPhone X today and it still doesn’t work.... but thank you it’s nice to have a different solution to try.  It’s going back now complete waste of time and money xx

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0 Votes

‎02-04-2019 20:27

In response to queenslayerb

‎02-04-2019 20:27

I am in the same boat.   Was yours ever solved?

 

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0 Votes

‎10-11-2019 07:44

‎10-11-2019 07:44

Mine did just that. Before an update was scheduled, it stopped syncing. Did all the usual tricks. Didnt work. Followed the instruction that said to delete the App from my Android. 

 

Now it just wont install again. Tried everything twice. Pretty disapointed with the watch I paid high dollar in May 2018. If it's really broken and can't be repaired. I wont be buying a Fitbit again.

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0 Votes

‎01-25-2020 12:25

In response to HeydyF

‎01-25-2020 12:25

I am also having this issue. This is the 3rd or 4th replacement Versa (can't remember exactly) that I have had issues with. My phone, a Samsung galaxy s8+ finds the fitbit & I can put in the 4 digit code. I've tried to update the versa over WiFi and Bluetooth and the update will not complete and I get an error message.

 

I just called customer service & spoke with Danny who was absolutely zero help. 

 

I'm hoping I can get help here from a moderator on how to solve this issue with the replacement Versa fitbit just sent me 1 day ago.

 

If this replacement refuses to work, then what would be the next steps for resolution?

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