Versa Stopped Giving Vibrations & Notifications

[LReyn]

Just received my reminder email to use my 25% coupon before it expires & buy a replacement for my 18-mo old Versa. The email said to "let Fitbit Support know" if I've questions. So I responded to the email...only to get an auto-reply that Fitbit no longer supports emails. Really?

Here's my response:
"It's a shame that Fitbit is more concerned about selling new products than warranting the watches your customers already bought. I will not spend hundreds more of my hard-earned money on Fitbits that stop working in 18 months.

Laura 
Former loyal & happy owner of Fitbit HR Charge & Versa watches"

Thanks for the good memories....

[Odyssey13]

During this time, support at Fitbit, as well as other companies, is more limited.  Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[LReyn]

I've already reached out via Fitbit's online chat & Twitter support options. I was told that they're sorry to see me go, but they're really glad I chose Fitbit for part of my fitness journey.  Five years of customer loyalty means nothing....

[dusts off hands & walks away]