Versa Stopped Sleep Score 12/31/20 Help!

[HelenZeye]

I called customer service and changed my setting from sensitive to normal.  Nada.  I called again and they had me sync, reset, and forget device, and pair.  Nada.  I think it's really odd that my sleep score stopped on January 1st, 2021.  I've had my versa a couple of years and no problem.  Anybody have any ideas?  Has this happened to you?  Please help.

[Heidi435 · Accepted solution]

I have the same problem. Does your sensor lights work on the back of your watch?

[HelenZeye]

Yes, it blinks green when close to my skin.  Turns dark away from it.

[Cqueenie]

I have the same problem and the lights have stopped working on the watch!