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Versa Strap and Screen issues

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‎09-04-2019 06:03 - last edited on ‎09-05-2019 14:47 by

‎09-04-2019 06:03 - last edited on ‎09-05-2019 14:47 by

I have had my Versa for just over a year and the strap has snapped.

Also within 6 weeks of purchasing it I was getting vertical lines across the display (unfortunately I didn’t do anything about it and the problem persisted).

Prior to the Versa my wife and I had a Charge 2 each and both our straps broke and the screen cracked on my one. I wrote to Customer Services 18 months ago about this and never received a response.

it is doubtful that I will buy another Fitbit product!

 

 

Moderator edit: subject for clarity

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‎09-05-2019 14:46

‎09-05-2019 14:46

Welcome to the Fitbit Community, @JPH68. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing your experience with Fitbit products and the issues you're experiencing with your Fitbit Versa. I am sorry to hear you didn't receive a reply from Customer Support regarding the issue you and your wife experienced with the Fitbit Charge 2 trackers. I totally understand how you are feeling. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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