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Versa/Strava issues

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‎04-30-2019 00:11

‎04-30-2019 00:11

I’m tracking a run using my versa but it is not uploading to strava afterwards. 

I have the accounts linked as I can see the runs I’ve done before having my versa (using strava) on the app on my versa. 

 

When I look on the fit app it says Authorisation state; Not Authorised. 

 

Would anyone have any suggestions?

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‎05-01-2019 08:08

‎05-01-2019 08:08

@Nick.Foster Welcome to our Fitbit Community! I'm happy to assist you with the syncing issues that you are experiencing between your Fitbit Versa and Strava app.

 

If you haven't done so, please revoke access from your Fitbit account. Once you've done this, please re-connect both apps again. You can find the instructions in this help article.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-01-2019 09:30

In response to JuanJoFitbit

‎05-01-2019 09:30

Hi @JuanJoFitbit  thank you for the advice. I have tried this with no luck. I have also tried deleting apps and reinstalling but again this has not worked 

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