Versa Touch screen not Working

[Govind1290]

Hello

Recently my Versa touch screen not working. Tried restarting, factory reset and other basic stuffs. Tried changing clock face still no response from versa. Would like to hear for service centers or other ways to get my versa back to working.

Thanks

[DavideFitbit]

Hello @Govind1290, welcome to the Fitbit Community forums. 

Thank you for sharing all this information about what you've been experiencing with your Versa watch and confirming that you already tried a few troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if  you have further questions. 

[bronbad]

Hi, I am experiencing the same issues. No touch screen (or no left button) depending on what happens after each restart, have done all the resets and changed faces still it doesn't work.

[DavideFitbit]

Welcome to the Community forums @bronbad.  

Thank you for confirming that you're experiencing the same inconvenience with your watch. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Have a great day. 

[andy264]

I am also having this issue. My screen won't swipe at all, just stays on the clock. I've tried restarting by holding the button and changing my clock faces to a fitbit one with no luck. I'd do a factory reset, but I can't get to the other screen for it. Please help.

[Kaykayfit]

I am having same issues my screen is not working or my left button. I have a versa 2. I tried restarting but my button doesn't seem to work. Whenever I swipe it just stays on set up my wallet or the always on display clock face. Please help this watch is worthless right now.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @andy264 @Kaykayfit.  

Thank you for confirming that you're experiencing the same inconvenience with the Versa 2 watch and confirming that you already tried a few troubleshooting steps. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

@Kaykayfit it seems that you already contacted the Support team for further assistance with this. 😀

Have a great day.