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Versa Waterproofing issue

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‎07-26-2019 18:42

‎07-26-2019 18:42

So i waited on a fitbit versa on back order a year ago. My wife loved it, that is until she took it for her first swim a year later and now out of warranty and i come to find it is an issue with a lot of versa watches. They offered me 25% off to buy a new one, and frankly, even after selling fitbits for a while, when i worked at a sporting good store, this will be my last fitbit product. A known issue with your product and you get out of it because the warranty, well player fitbit. We will not be back. 

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‎07-28-2019 18:41

‎07-28-2019 18:41

Welcome to the Fitbit Community @mada9er . I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue your wife experienced with her Fitbit Versa after swimming with it. I totally understand how you are feeling as your wife loved the device. Thank you for taking the time to get in touch with our Support Team regarding this issue. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I totally understand how you are feeling and appreciate your feedback. We're constantly working on improving our devices and user experiences, and your comments are always welcome.

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-28-2019 18:58

In response to LiliyaFitbit

‎07-28-2019 18:58

I appreciate your reply. I understand fitbit has an out with the limited warranty but, there is an issue with the product. Im only one consumer but i can’t say i will be a return customer. Had it been an isolated issue, or our fault, i would have never posted anything. There is a misleading advertisement of water and swimming with this product. People need to be informed especially if fitbit won’t acknowledge it as an ongoing issue. Theres no need to reply, i get the same answer each time. But if someone comes across this thread i hope they make informed decisions. 200$ is a lot of money and the 25% off a new versa i was offered is a few bucks after taxes. It sucks. I guess if anyone reads this buy the extended warranty. But see what it covers first. 

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