Versa Wi-Fi Firmware Update Failure

[angrydeb]

i'm getting wi-fi firmware update failure when trying to do updates you requested; what is the problem and is my fitbit versa still tracking even without these updates cause it need go somewhere and want to know if my versa is still working until i get and answer????

Moderator edit: Subject for clarity 

[GySgt_Seidell]

Hello @angrydeb and welcome.  If you are having Wi-Fi connection issues, please do the following:

1.  Make sure you are in close proximity to your Wi-Fi Router.

2.  Force Close your Fitbit App on your phone.

3.  RESTART your phone.

4.  RESTART your VERSA.  Here is how: Press and hold the left and bottom right buttons together, until the Fitbit icon appears, then release.  You may need to move off the Clock Face to an App Screen in order to complete this RESET procedure!

5.  When your phone RESTARTS open the Fitbit App.

6.  Your VERSA should appear in the top LEFT corner.  Is is SYNCING correctly?

7.  After successfully doing the above steps, you should be ready for the UPDATE.  If you encounter any problems along the way, stop and advise.

Please advise and thanks!

[Alishadelacruz]

My Ionic died after 15 months. It never worked properly as it was. I
believe the answer to the update failures is pretty simple - Apple Watch.
--
Alisha 

Moderator edit: Removed personal information

[RicardoFitbit]

Hello guys! I'm here to provide assistance with this situation. I'd like to begin giving a warm welcome to our Community Forums to @angrydeb and @Alishadelacruz. Also, I'm happy to see you again @GySgt_Seidell, welcome back.

@angrydeb If you're having difficulties updating the firmware version of your Versa device, I recommend you to check our help article: Why can't I update my Fitbit device? and let me know how it goes. I'll be here if you need further assistance. P.S. I've moved your post to our Versa board. 

@Alishadelacruz Thanks for sharing your thoughts and comments with us, your feedback is well appreciated. Can you please let me know if you already tried some troubleshooting steps to resolve your device behavior? Also, let me know which difficulties you're experiencing so I can provide you with helpful information.

@GySgt_Seidell Thank you for your attention and providing some troubleshooting steps, I'm sure that your post will be helpful for other users here in the Community Forums.

Keep me posted, I'll be here.