Versa Will not restart after Factory Reset

[SNic2018]

Hi there 😊

Last week I was unable to get my Versa to sync via Bluetooth with my IPhone. After trying all the troubleshooting steps and still having no luck, I decided (as a last resort) to do a factory reset on my Versa. Since then, my versa has not turned on and is only flashing the Fitbit logo on the screen. 

Has as anyone had a similar experience and been able to fix it? I’ve emailed Fitbit but am still waiting on a response 😊

[Rich_Laue]

Look below clock on Fitbits warranty. Amazon is an authorized dealer. 

You might have purchased am extended warranty through Amazon, but these usually start only after the manufacturers warranty ends. 

[Cheyenneamerson]

Did you ever find a solution? I am having the same issue screen is black does not respond to anything i have tried after the reset. Very frustrating! I do not have a warranty. 

[SunsetRunner]

You can contact fitbit. They have a manufacturer warranty. I have had to replace mine 4 times.Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

You have a manufacture warranty. Contact fitbit and they can send you a new one. I have had to replace mone 4 times already. Getting tired of it.

[Cheyenneamerson]

Thank you for the response! I appreciate it. Do you know how i should go about contacting support? 

[Cheyenneamerson]

I'm not sure they would cover it because it was a gift bought off of
poshmark so i am not the original buyer. I have tried everything accept
contacting them. I saw another post where the woman had the same issues and
all they offered was a discount on another purchase. I'm super dissapointed
as i've only used it once and then started having issues with it so now i'm
wishing i had just kept my alta.

[SunsetRunner]

They just want your email address associated with the watch. Then they will run through steps to try and solve it. If they cant they will offer you a new replacement or something else. I contact them through fitbit.com through the live chat thing.Sent from my Samsung Galaxy smartphone.

[Nana4158]

I tried everything else suggested in the manual before I did a factory reset.  I have the versa lite with only 1 button on the left.  I guess I will have to call support.

[Paw807]

I'm having the same issue. It's saying Tracker need updating but it will not update its just showing the Fitbit logo flashing 

[Cheyenneamerson]

I ended up selling mine because fitbit was absolutely no help 🙃 So i
bought a charge 3.

[Rich_Laue]

@Cheyenneamerson you stated that you where not going to contact Fitbit. 

[Paw807]

Sent from my Verizon, Samsung Galaxy smartphone