help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa accuracy issue with steps and distance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-23-2020 03:44 - last edited on ‎09-25-2020 18:20 by Fitbit Moderator

‎09-23-2020 03:44 - last edited on ‎09-25-2020 18:20 by Fitbit Moderator

Fitbit Versa does not calculate distance or steps accurately. Steps often freeze and are significantly below actual number, as well as distance. Has been an issue for months despite me reseting, updating, removing and re-adding tracker, letting it die before charging etc. Battery life is also very poor.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-25-2020 18:20

‎09-25-2020 18:20

Hi @maia.s, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this and further investigate, can you please let me know when was the first time you experienced this situation and how many times since then? Is this occurring with steps/distance only or other stats like floors and heart rate are affected as well? Are you using a Fitbit clock face or a third-party one? 

 

In regards battery life, I'd like to share with you that the battery of our Versa was designed to last 5 days but this also depends on how frequently you use all its features. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. Then, please check this help article for more tips and recommendations. 

 

Looking forward to your reply.

Best Answer
0 Votes