Versa activity is not tracking

[Heidi849]

My activity is not tracking.what is going on it hasn’t been able to since the 21.

Moderator edit: subject updated for clarity

[NellyG]

Have you tried restarting the Versa several times? That usually gets them tracking again.

Restart your tracker

[Rich_Laue]

@Heidi849 what type of activity are we referring to, and which mode are you using to track.

[Heidi849]

It syncs active minutes and everything else but no activity I have done everything to get it to work

Sent from my iPhone

[Heidi849]

Yes I have done that multiple times

Sent from my iPhone

[Rich_Laue]

By activity @Heidi849 are you referring to step counting throughout the day or a dedicated activity like walking? Please let us Kno what type of activity so that we may be able to help.

[Heidi849]

Dedicated walking or any workout

Sent from my iPhone

[Rich_Laue]

Thank you @Heidi849 are you depending on the auto detect function? IE simply start working out without telling your tracker what your doing? Only some typeS of exercises this will work with.

Or do you manually start the exercise using the multisport mode on Versa?

How do I track exercise and activity with my Fitbit device?

Learn all the ways you can track activities with Fitbit

How do I track my workouts with my Fitbit device?

Track your workouts in real time with the Exercise app to capture in-depth activity stats

[Heidi849]

I use the multi sport auto

Sent from my iPhone

[Rich_Laue]

I think your saying that you let Fitbit decide what you are doing and not useing one of the modes that require the user to pick from a list of activities on the tracker. Is this correct?

If so was the exercise at least done for the minimal required time? Without any leangth pauses?

[Heidi849]

Yes just want this issue fixed it worked up until the 21 of December so what ever happened after that I don’t know

Sent from my iPhone

[Rich_Laue]

I think your best step would be to contact Fitbit, you will find the link in the top right menu.

I would like to help but I'm not getting enough detail to work with.