Versa and Alta are not syncing

[Bodeens8]

Both my Versa and Alta haven't been syncing. It's been 3 days for my Versa and 4 days for my Alta. It keeps saying "restart your bluetooth" which I've done many, many times these past few days and it still won't sync. I've also uninstalled the app and reinstalled twice, reset and  restarted my Versa and Alta devices a few times but nothing is working. I'm on a Samsung Galaxy S9 which I know isn't technically supported but I haven't had many issues for a full year, and when I do, it's never THIS long. Maybe a half day without being able to sync. Please help!

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome on board @Bodeens8, it's nice to see a new member around!

Thank you so much for taking the time to troubleshoot the syncing issue you're experiencing with your Fitbit Versa and Alta devices. I appreciate the information that you have Samsung Galaxy S9 which is now a fully supported device. You can double check this at https://www.fitbit.com/devices. 

I would like to know if you keep having issues with syncing? If so, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the complete troubleshooting instructions. 

Please keep me posted!

[Bodeens8]

Everything was good and syncing for a day or so. Nothing again. Neither will sync and it's been two day . Tried to troubleshoot as requested, however, the "helpful links" in all the articles literally loop in circles. They keep leading to one another and give me no answers. 

Again, restarting, reinstalling, shutting down devices and bluetooth, nothing works so I've clearly done all the troubleshooting I am capable of. Either the app or devices are having issues. I'm guessing the app since no issues until recently. Please fix the issue!!! 

[Whizbang101]

I agree. I’ve had my Fitbit versa for about a year and haven’t had any problems until today. Did everything I can and even did the forget this device but now it won’t pair. The phone and versa are not speaking to each other. Need help desperately. Surely there must be someone you can call to at least have someone walk you through everything without just posting problems and hoping someone will post something back. Most frustrating 

[Whizbang101]

I contacted customer support and they were helpful but couldn’t fix the problem. Are now sending me a new tracker. 

[Bodeens8]

Thanks for letting me know. Once again, they're syncing but it seems to be sporadic. Not sure if it's the app or my Versa. I got it for mother's day last year and hadn't had major delays in syncing until now.

[Whizbang101]

Well if it’s working that’s good. I couldn’t sync so I deleted the device so I could set it up again but then couldn’t even pair it to my iPhone.

Sent from my iPhone

[fregor77]

My versa stopped yesterday as well. All my app says now is "looking". It's usually very stable.

[Whizbang101]

Mine was looking too but never found. Do all the steps for the troubleshooting and if it still doesn’t work then call the customer service number and have someone walk you through it to see if they can help. Who knows they may send you a new one. 

[LiliyaFitbit]

It's nice to see you around @Bodeens8 , @Whizbang101 and @fregor77 ! I am sorry for the delayed response. 

@Bodeens8 thank you for your troubleshooting efforts. I am glad to hear your trackers are syncing now. I hope you keep enjoying your devices and working on your goals. 

@Whizbang101 I appreciate your helpful tips and an advice to contact Customer Support if the issue persists. Thanks for taking the time to get in touch with our Support Team. I'm glad to hear that you'll receive a replacement now.

@fregor77 thank you for sharing your experience. I would like to confirm if you're still experiencing difficulty with syncing and if you have tried the troubleshooting steps suggested previously?

I'll be around if you need further assistance.