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Versa and Standard Huawei p20

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‎03-27-2019 15:40

‎03-27-2019 15:40

Anyone using the Versa with the  "stardard" Huawei p20? Doesn't seem to be on the compatibity list, only the lite and Pro.

Many thanks 

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‎03-28-2019 06:39

‎03-28-2019 06:39

@ElinD It's great to see that you've visited the Fitbit Community!

 

Thank you for your inquiry. As you said your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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