Versa asks to download the Fitbit app

[CrossfitKim]

I already have the fitbit app....so what do i need to do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @CrossfitKim, it's great to see you in our Fitbit Community! Regarding the message "Download Fitbit app" message that your Fitbit Versa is displaying, I was able to get in touch with our Support team and was told that they assisted you via chat.

Please don't hesitate to get back if more assistance.

I'll also be around if any question arises.

[Jbarone]

To start download the Fitbit app. But app has already been downloaded. I did a shutdown earlier and cannot get it to start up.

[JuanJoFitbit]

Hi @Jbarone, thank you for joining us in this thread and our Fitbit forums. I would like to follow up and would like to know if your Versa is still unable to start up.

Since you mentioned that you already downloaded the Fitbit app, I would like to know if you tried the setup process as described in this help article.

Looking forward to your response.