help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa back button doesn't work at all

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-19-2019 10:02

‎03-19-2019 10:02

I bought my Versa in 11/18.  The back button never worked easily and now doesn't work at all.  I have tried gently cleaning around the button, etc.    I cannot even restart the Versa because the button won't work.  Please advise. 

Best Answer
Labels:
5 REPLIES 5

‎03-19-2019 10:17

‎03-19-2019 10:17

Hi @Ringersuz try doing a factory reset if you can navigate there (settings app on the watch and scroll down to About) if the problems continue please come back here 

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎03-19-2019 10:57

In response to NellyG

‎03-19-2019 10:57

I am unable to get there 😞

Best Answer

‎03-19-2019 11:12

In response to NellyG

‎03-19-2019 11:12

Finally managed to do that and it didn't help. 

Best Answer
0 Votes

‎03-19-2019 12:01

In response to Ringersuz

‎03-19-2019 12:01

Hi, I would advice you strongly to contact Customer Support about this issue.

Best Answer

‎11-04-2019 18:19

In response to Ringersuz

‎11-04-2019 18:19

This happens to me all the time now. Screen unresponsive to swipes, buttons don't work so unable to restart or factory reset.  I've unlinked and relinked thru the app still stuck on settings screen.  Very frustrated.  Keep getting same fix suggestions but if buttons don't work you can follow these instructions! 

Best Answer
0 Votes