Versa back button not working after latest update

[EcoDeb]

I updated my versa and my screen is stuck on the press left button screen. I tried cleaning button with canned air and looked at button under microscope and nothing stuck in button. Please help.

[SunsetRunner · Accepted solution]

Contact Customer Support.

[JuanJoFitbit]

@EcoDeb, welcome to our Fitbit Community. Since your Versa's left button is still unable to work even though you have cleaned it with canned air, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Thank you for your help @SunsetRunner.

I'll be around if any question arises.

[MAmaral]

Hi @EcoDeb and @JuanJoFitbit,

I have the exact same problem. I´ve just opened a support case after trying my own troubleshooting cleaning the button.

I'll keep notice of further developments.

Cheers

[JuanJoFitbit]

@MAmaral, thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear that your Versa experienced the same issue. I appreciate the time spent trying the cleaning workaround.

I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you will be back on track with a replacement unit soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[MAmaral]

Hi @JuanJoFitbit

Thank you. I am really happy with the way everything was handled by Support team and the fast response time and decision making!

Thank you for the advice on the Discussion board. I've navigated already through some topics, really nice discussions there.

Best regards!

[JuanJoFitbit]

@MAmaral, I'm sorry for the late response. However, I really appreciate your positive feedback and I'm glad to hear that you already navigated through the Discussions board.

Don't hesitate to get back if you need further assistance.

Have a great weekend.