help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa back button not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2018 11:23

‎07-31-2018 11:23

My Versa has been working great until recently. The left side button is not working when I press it.  I have to keep pressing it to actually work.  this problem just started a few days ago. Is there any troubleshootingI can try for this devise?

Best Answer
0 Votes
2 REPLIES 2

‎07-31-2018 13:16

‎07-31-2018 13:16

Yes, try a Restart and do it several times if necessary.

Best Answer
0 Votes

‎08-01-2018 06:18

‎08-01-2018 06:18

It's great to see you around @Karenwilson1276 and @SunsetRunner thanks for stopping by.

 

I appreciate all the efforts in trying to fix this. If you keep having problems with your watch's button, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

 

Keep me posted. Smiley Very Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes