help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa band broken

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2020 02:07 - last edited on ‎01-10-2020 15:59 by Moderator Alum

‎01-09-2020 02:07 - last edited on ‎01-10-2020 15:59 by Moderator Alum

It was to my surprise a few minutes ago that when I was getting ready to take off my Fitbit to charge, I looked down & saw it had a tear in the band! Not even the exact spot where it was closed off! I only had it for a little over a year.

 

Did this happen to anyone else? Now, I know it isn't a huge issue but this is the original band (not after-market). I don't wear it in the water & I think this quality is just poor for this to rip that way!

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-10-2020 16:00

‎01-10-2020 16:00

It's great to see you here, @LinnyMush13.

 

Regarding your watch's wristband, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer