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Versa setup issues

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‎01-08-2020 11:19 - last edited on ‎01-10-2020 16:02 by Moderator Alum

‎01-08-2020 11:19 - last edited on ‎01-10-2020 16:02 by Moderator Alum

Hi,

 

I have just bought a new Versa 2 and I have an iPhone 11 running IOS13.3. I am following the instructions to charge the Versa, download the app and set up from there. Frustratingly, I have spent the last hour stuck at step 1 as the Versa 2 is not able to be discovered when searching in the app set up. 

I have gone through numerous forums for answers, tried resetting every device, deleting and downloading the app again, tried searching on my partners phone with the same result. This is very frustrating and all in all a very poor start to my Fitbit experience. 

Any suggestions or advice would be greatly appreciated.

 

 

Moderator edit: subject for clarity

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‎01-10-2020 16:04

‎01-10-2020 16:04

Welcome to the Community, @AbaighP.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this setup issue. I would like to know if you keep having this problem? If so, I recommend taking a look at the help article: Why can't I set up my Fitbit device? and follow the instructions provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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