Versa band falling off

[Lynnemc1]

My strap has detached from the face a couple of times now, unfortunately the last time this happened the face smashed.  I’ve only had it 2 months.  I’ve contacted Fitbit and they refuse to listen and keep telling me it’s not covered by their 24 month warranty.  It’s it’s a faulty product they should replace it but they’re not even willing to look at it.  When you call them It’s like talking to a robot with a script.  What a poor show from Fitbit and a real waste of money.

[DavideFitbit]

Hello @Lynnemc1, welcome to the Fitbit Community forums. 

Thank you for your feedback and all the information you've provided about the inconvenience you've experienced with your Versa watch.  

As you mentioned earlier, it is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you again for taking the time to share your feedback; comments from users are always useful to continue to improving the quality of products and services. 

Let me know if you have further questions. 

[Lynnemc1]

You have a 24 month warranty on the product and I purchased it 2 months ago
so there is still 22 months left on the warranty. The watch is faulty and
has been since purchase but for some reason you don’t seem to want
acknowledge the problem, of which there are numerous complaints from from
the Fitbit community on your forum and if you cannot resolve the problem
that is covered under warranty I will have no option but to take this
further and to contact the consumer watchdog authority. Your customer
care/service has been appalling.

Regards

Lynne McLaughlin