help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa battery and display issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-26-2018 00:17 - last edited on ‎08-27-2018 06:09 by Moderator Alum

‎08-26-2018 00:17 - last edited on ‎08-27-2018 06:09 by Moderator Alum

Screen goes in and out of white. Also battery lasts for about 1.5 days. This is definitely less than a year now.Screen goes in and out of white. Also battery lasts for about 1.5 days. This is definitely less than a year now.

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
4 REPLIES 4

‎08-26-2018 00:19

‎08-26-2018 00:19

I forgot to mention that I use my Fitbit with a one plus 5t phone.

Best Answer
0 Votes

‎08-27-2018 06:10 - last edited on ‎10-20-2025 16:27 by Fitbit Moderator

In response to Clcm87

‎08-27-2018 06:10 - last edited on ‎10-20-2025 16:27 by Fitbit Moderator

Hey @Clcm87, it's great to see you around.

Thanks for the picture and for troubleshooting this by yourself. I would like to know if you have contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎12-01-2018 14:58

In response to AlejandraFitbit

‎12-01-2018 14:58

Hi. Sorry to jump on this post but did you get this sorted ? Mine has started to do this today and I have only had the watch since May 18 

thanks 

Best Answer

‎12-02-2018 09:05 - last edited on ‎12-19-2024 09:05 by Fitbit Moderator

In response to Custardpot

‎12-02-2018 09:05 - last edited on ‎12-19-2024 09:05 by Fitbit Moderator

@Custardpot Welcome! It's nice to have you on board! Sorry to hear about your Versa's screen and battery issues. Try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes