Versa won't turn on

[HeatherL13]

My Fitbit won't turn on it's completely charged why won't it turn on?

Moderator edit: subject for clarity

[DramaQueenDiva · Accepted solution]

Try holding down the left and bottom right buttons for about 10 seconds.  Not only does this do a soft reset, but when you tell the device to shut down, this is how you would turn it back on.

[HeatherL13]

Thank you:)

[AlejandraFitbit]

It's great to see you around @HeatherL13 and @DramaQueenDiva thanks for the input.

I am glad to see here that the instructions provided by our friend worked and that your watch is working properly now. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[Hopewell79]

Hello. It didn’t work for me with my Versa. Please assist. 

[AlvaroFitbit]

@Hopewell79 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your Versa isn't turning on. Try cleaning the contacts including using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this restart your device and see how it behaves.

Let me know how it goes!