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Versa battery and screen issues

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‎05-22-2020 15:19 - last edited on ‎07-01-2020 06:13 by Fitbit Moderator

‎05-22-2020 15:19 - last edited on ‎07-01-2020 06:13 by Fitbit Moderator

messed up screen

My screen goes all scrambled. Tried restarts and resets. No joy. Let the battery run down to dead and now can't get it to charge and turn on. I have a video showing what the scrambled screen looks like.

 

 

Moderator edit: updated subject for clarity

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‎07-01-2020 06:13

‎07-01-2020 06:13

Hi @CharlesVono, welcome to our Fitbit Community! Regarding the screen and battery issues that your Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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