Versa battery draining and touchscreen issues

[Oythisisdumb]

After 20 minutes waiting for customer support and 20 minutes on the phone we did the second factory reset today. And things got way worse. I called again and hung up after 22 minutes holding. 
Until this last reset, my issues were:
1. The battery life was down to a day and a half

2. The touch screen very rarely worked
3. The watch restarted frequently

Now it’s just garbage. It randomly  says I’m doing push-ups, it turns on and off repeatedly. Yeesh. 

Is it worth staying on hold again for customer support?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Oythisisdumb, welcome to our Fitbit Community! I'm sorry to hear about the battery and touchscreen issues that your Versa experienced. I totally understand how you feel about this.

I was able to get in touch with our Support team and was told that they assisted you via phone and email. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[Oythisisdumb]

Ha! That’s rich. They”helped” by making things worse. My Fitbit is now junk. Fitbit offered me some small coupon for a new one. Horrible customer support. Horrible product lifespan. 

[JuanJoFitbit]

Hi @Oythisisdumb, I'm sorry to hear that the issue persisted. I'm also sorry to hear that your Fitbit Versa is no longer under warranty. The warranty period is good for 365 days, starting from the day of the first setup. I totally understand how you feel about this and we appreciate your feedback and comments since this helps us to keep improving.

Let us know if more assistance is needed.