Versa doesn’t get iPhone notifications

[Kfvirginia]

Hello! For the last week or so my Versa will randomly stop getting notifications from my iPhone. My husband is having the same problem with his Charge 2. All notifications are on, Bluetooth is on, etc. It seems the only way to fix it is to power down my phone and power it back on. When it comes back on the notifications start appearing again. This happens every 2-3 days. 

[JuanJoFitbit]

Hi @Kfvirginia, welcome to our Fitbit Community! Regarding the notifications issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome.

[Kfvirginia]

Unfortunately this did not solve my problem. My Versa still randomly stops receiving notifications and I have to power my phone down and back on to fix it. 

[JuanJoFitbit]

Hi @Kfvirginia, thank you for getting back and trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side  note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀