Versa battery draining fast

[Purplepepper]

I've had my versa for about 15 months and for about a year I got 4 days before I had to charge, now I'm having to charge every other day. Is this a fault or just due to battery wear and tear? It's not a cheap watch so very disappointed if the latter!

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @Purplepepper , of course a battery suffers from recurrent charging cycles, like any other battery. If you want to know if your battery is getting faulty, call Customer Support and ask for a battery test. Regards kuzibri

[JuanJoFitbit]

@Purplepepper, thank you for participating in our Fitbit forums. I'm sorry to hear that your Versa's battery is not lasting as long as it should. I totally understand how you feel and I appreciate your feedback.

I was able to get in touch with our Support team and was told that they assisted you via email. Please check out your email account in order to follow the instructions they provided.

Thank you for your help @SunsetRunner.

I'll be around if any question arises.

[Purplepepper]

Thanks for responding, I've contacted support and they suggested I may be charging from an insufficient power source so I'm trying a different socket and will see what that does!

[JuanJoFitbit]

@Purplepepper I appreciate the time you're taking in order to try the recommended troubleshooting steps that shared our Support team.

Don't hesitate to get back if you need further assistance.

Have a great day.