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heart rate not registering

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I have noticed quite a bit lately that when im exercising - and sometimes not- that my heart rate is not existent and not registering. Often i will start my workout then within a few minutes my versa will revert back the clock face and no exercise is registering - yes i start the workout manually setting it up. I understand that sometimes fast movements can 'confuse' the watch but more times than not this is not the case. and it never happened in the first 6months of having the watch. I have not done the recent iOS update so i know this isn't the issue

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Hi @LynJo2019 , go to the settings of your Versa, press it, scroll down to HR and switch it to off. Restart your Versa three times with the two buttons method (press and hole the left and right lower buttons together untill you see the Fitbit logo and release the buttons) and enable HR again and see if this solves your problem. Keep me posted, regards kuzibri

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